Refund Policy

At Dotskinn, we are committed to providing quality products and a worry-free shopping experience. If you are not satisfied with your purchase, you may request a return within 30 days from the date you receive your order. Requests made after 30 days may not be accepted.

1. Eligibility

  • Defective or Damaged Products: If an item arrives with a manufacturing defect or damage, you may request a free return or full refund.
  • Incorrect Item: If you receive a different item than ordered, we will arrange a free return or exchange.
  • Change of Mind / Personal Preference: If you wish to return an item for personal reasons (e.g., wrong size, not as expected), the customer is responsible for the return shipping cost.

2. Return Period

You must notify us of your intention to return the item within 30 days of delivery. Items returned beyond this period may not be eligible for refund or exchange.

3. Return Process

You can choose one of the following return methods:

  1. Email Request: Contact us at info@dotskinn.com with your order number, reason for return, and photos if applicable. Once approved, we will provide return instructions and, if eligible, a prepaid return shipping label.
  2. Self-Service via Account: If you created a customer account on our website, you may log in and submit a return request using the “Request a Return” button in your order history. Our team will review your request and send you the next steps.

4. Return Conditions

All returned items must meet the following conditions:

  • Be in their original condition, unused, and in the original packaging with all tags included.
  • For hygiene and safety reasons, products showing signs of use, damage, or alteration may not be accepted.

5. Refunds

Once the returned item is received and verified, we will process your refund within 1–2 business days. Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take 7–15 business days for the refund to appear in your account.

6. Return Shipping Fees

  • No fees will be charged if the return is due to our error (defective item, incorrect item shipped). In these cases, we will cover return shipping and provide a full refund.
  • If the return is due to personal preference or non-defective reasons, the customer is responsible for the return shipping costs.

7. Exchanges

If you would like to exchange your item for a different size or model, please inform us during your return request. We will guide you through the process. Additional shipping fees may apply for preference-based exchanges.

8. Order Cancellation

You may cancel your order at no cost if it has not yet shipped. Orders that have already been shipped will be subject to our standard return policy.

9. Contact Information

Email: info@dotskinn.com
Return Address: Room 1004, No. 89, Block 9, Langkou Community, Dalang Street, Longhua District, Shenzhen, China 518109
Hours: Monday – Friday: 09:00 – 22:00 (UTC+8) | Saturday & Sunday: Closed

Note: Dotskinn reserves the right to update or modify this policy at any time. Please check this page periodically for any changes.