Privacy Policy

Last updated: May 28, 2025

This Privacy Policy describes how dotskinn.com ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dotskinn.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site with a new "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information from a variety of sources to provide our Services. The information may vary depending on how you interact with us. Uses include:

  • Communicating with you about your orders and inquiries
  • Processing payments and fulfilling orders
  • Improving our Site, products, and Services
  • Providing customer support
  • Complying with legal obligations
  • Detecting, preventing, and addressing fraud or misuse

What Personal Information We Collect

Information You Provide

  • Contact details: name, address, phone number, and email
  • Order details: billing/shipping addresses, payment confirmation
  • Account information: username, password, security credentials
  • Customer support details: messages or attachments you share with us

Information About Your Usage

We automatically collect certain information ("Usage Data") using cookies and similar technologies. This may include device details, browser type, IP address, location (approximate), and interactions with our Site and Services.

Information From Third Parties

  • Service providers such as Shopify (store platform)
  • Payment processors (to process secure payments)
  • Analytics and advertising partners (via cookies, pixels, or tracking tools)

How We Use Your Personal Information

  • Providing Services: To process orders, deliver products, handle returns/exchanges, and manage accounts.
  • Marketing & Advertising: To send promotional emails, show tailored ads, or notify you of special offers. You can opt out at any time.
  • Security & Fraud Prevention: To protect accounts, investigate suspicious activities, and prevent fraud.
  • Improvement: To improve our Site, features, and customer experience.

Cookies

We use cookies to operate and improve our Site, analyze usage, and tailor advertising. For details, see Shopify Cookies Policy. You may manage cookies in your browser settings. Blocking cookies may affect some features.

We recognize the Global Privacy Control (GPC) signal as an opt-out of certain tracking. You may also opt out of marketing communications through the unsubscribe links in our emails.

How We Disclose Personal Information

  • With vendors who provide services (IT, shipping, payments, analytics)
  • With marketing and advertising partners (subject to consent)
  • When required by law or legal process
  • In case of business transfers (mergers, acquisitions)

We do not sell or share sensitive personal information without your consent.

Third-Party Websites

Our Site may link to external websites. Their privacy policies apply, and we are not responsible for their practices. Please review their policies before sharing information.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect their personal information. If you are a parent and believe your child provided information, please contact us to request deletion.

Security & Retention

We apply safeguards to protect your data, but no system is 100% secure. We keep your information as long as needed to provide Services, comply with laws, resolve disputes, and enforce agreements.

Your Rights

Depending on your location (including under GDPR in the EU/UK and PIPEDA in Canada), you may have the following rights:

  • Access / Know: Request details about the personal information we hold about you.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your data.
  • Data Portability: Request a copy or transfer of your data.
  • Restriction: Ask us to restrict processing of your information.
  • Withdraw Consent: Withdraw consent where processing is based on consent (e.g., marketing emails).
  • Opt-out: Opt out of marketing communications and tracking cookies.You can exercise your privacy rights through our Your Privacy Choices page, or review step-by-step instructions on our How to Manage Privacy Choices page.
  • Appeal: Appeal if a request is denied.

We may verify your identity before processing rights requests. You may also authorize an agent to act on your behalf. We will not discriminate against you for exercising your rights.

Complaints

If you are not satisfied with how we handle your data, you may contact us or file a complaint with your local privacy regulator (e.g., the Office of the Privacy Commissioner of Canada, or your provincial authority).

International Users

If your data is transferred outside Canada, the EU, or UK, we rely on recognized legal transfer mechanisms (such as Standard Contractual Clauses) to safeguard your information.

Contact

Email: info@dotskinn.com
Phone: +86 18594233728