FAQs
What is the real Dr. Pen website?
The official Dr. Pen website is www.drpenreal.com. This site is only used to verify the authenticity of Dr. Pen products you purchased – one pen, one code. It does not sell products directly. All Dr. Pen devices are sold through authorized distributors or agents.
dotskinn.com is not affiliated with Dr. Pen or its official brand website. We are an independent online retailer offering authentic microneedling tools from trusted sources.
Where is Dr. Pen manufactured?
Dr. Pen is a Chinese brand. You can verify the brand owner by searching your local trademark register. All research, design, and manufacturing take place in Guangzhou, China.
How do I know if the product is original?
Scratch the label to reveal the QR code and authentication number. Scan the QR code and verify the number on the official verification site.
How does Dr. Pen work?
Dr. Pen uses fine needles to create controlled micro-punctures in the skin, a process known as microneedling. These micro-channels help improve product absorption and support skin rejuvenation. Both professional and home-use devices are available. Always follow the included instructions and maintain hygiene for safe results.
Are Dr. Pen cartridges reusable?
No. All needle cartridges are single-use disposable items. Never reuse them, as this may increase the risk of cross-contamination.
How to use Dr. Pen?
- Cleanse: Wash your face with a gentle cleanser and pat dry.
- Prepare the Device: Attach a new needle cartridge securely to the Dr. Pen.
- Adjust Needle Length: Set according to your treatment needs.
- Apply Numbing Cream (Optional): Use to minimize discomfort.
- Perform Microneedling: Move the device over your skin in a crisscross pattern with light pressure.
- Aftercare: Apply a soothing serum or recommended post-treatment product.
- Clean and Sanitize: Detach and dispose of the cartridge; clean the device as per instructions.
Always follow the official instructions and consult a skincare professional if unsure.
Do you ship internationally?
No, dotskinn.com ships only to addresses within Canada. Please refer to our Shipping Policy for more details.What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. All payments are processed through encrypted gateways to protect your information.
What is your return policy?
We offer a 30-day return window. Please see our Refund Policy for details on eligibility, process, and shipping requirements.
How can I contact customer support?
You can reach us via:
- Email: info@dotskinn.com
- Tel: +86 185 9423 3728
- Use our Contact Us page.
- Or online chat